Shipping Policy – Chrisbella Bags Store

At Chrisbella Bags Store, we are committed to ensuring your orders are delivered safely, promptly, and in excellent condition. Please read our shipping policy below to understand how we process and deliver your purchases.

1. Shipping Locations

We currently ship within Nigeria and to selected countries. For international shipping availability, please contact our Customer Care Representatives via WhatsApp before placing your order.

2. Order Processing Time

Orders are processed within 1–5 working days, depending on the delivery location.
Our Customer Care team will keep you updated on your order status via WhatsApp.

3. Delivery Method

Deliveries are handled by our Delivery Manager in partnership with selected, trusted courier services to ensure your package arrives safely.

4. Delivery Timeframes

Delivery time is 1–5 working days, depending on your location.
We will communicate the exact delivery time with you through WhatsApp after your order is placed.

5. Shipping Rates

Shipping rates are automatically calculated and displayed at checkout.
If there are any changes in shipping rates due to location or other factors, our Customer Care team will inform you via WhatsApp before your order is shipped.

6. Order Tracking

Once your order has been shipped, tracking updates will be provided via WhatsApp through our Customer Care Representatives.

7. Shipping Delays

In the rare case of a delay caused by courier service issues, weather conditions, or other factors, we will promptly inform you via WhatsApp and work to resolve the situation.

8. Damaged or Lost Packages

If your item arrives damaged or is lost during transit, our logistics partners will handle the claim, and we will replace your bag at no extra cost to you.

9. Returns & Return Shipping

If you wish to return an item, please note that the customer is responsible for return shipping costs. Contact our Customer Care team via WhatsApp to initiate the return process.

10. Customer Support

For any questions about your shipping, please reach out to us:
 WhatsApp: +852 62745009
Email: [email protected]